Your tasks
The Application Management 2nd Line Support Agent provides advanced support for deploying, maintaining, and troubleshooting business‑critical applications in Windows 11 environments. The role covers software lifecycle management, compliance oversight, and handling escalated application issues.
Key Responsibilities
- Manage software requests and updates through Jira/ServiceNow, including delays and escalations.
- Resolve 2nd line tickets related to SCCM/Intune deployments, licensing, and application issues.
- Support deployment, configuration, updates, and decommissioning of applications using SCCM and Intune.
- Troubleshoot OS and app update failures; monitor deployment health and compliance.
- Assist with device enrollment, provisioning, and application access issues.
- Ensure security and compliance policies are applied correctly.
- Maintain documentation and collaborate with vendors on application and OS updates.
Requirements
- Strong knowledge of SCCM and Microsoft Intune.
- Experience with Windows 11 provisioning and lifecycle management.
- Solid troubleshooting of deployment failures, errors, and compliance deviations.
- PowerShell scripting familiarity.
- Understanding of security policies, endpoint protection, and licensing.
- Ability to analyze logs and monitoring dashboards.
- Experience with Jira/ServiceNow.
- Strong communication and coordination skills.
Experience & Certifications
- 2–3 years in application support, device management, or endpoint deployment.
- Preferred certifications:
- Microsoft Certified: Modern Desktop Administrator Associate
- Microsoft Certified: Security, Compliance, and Identity Fundamentals
- SCCM/Intune-focused certifications
What we offer
- Ticket for free public transportation in Krakow
- Subsidised lunch meals delivered to the office
- Health benefits such as health care fully paid by ALDI, reimbursement for corrective glasses or a sports card for several fitness activities
- Competitive salary according to your competencies and additional vacation bonus
- Flexible working time within a hybrid working model
- Inspiring and open-minded working atmosphere with “come as you are” culture
- Modern and well equipped office near the old town of Kraków
- Secure job in an international working environment with long-term prospects
Please submit your application documents in English, as we will work together a lot in English.
Contact
ALDI Technology Support Sp. z o.o.
Ulica Fabryczna 1
31-553 Krakow
About the company
The ALDI Tech Hub is part of the ALDI Nord Group of Companies – one of the leading international retail enterprises with 5,600 stores and 86, 000 employees in 9 countries. With a tradition stretching back over 100 years, ALDI stands for the invention of discount retailing. Our mission is to provide people everywhere and at all times with what they need for their daily lives: high-quality products at the lowest possible price – simply and swiftly. This also includes making shopping as easy as possible. We ensure this not only in our stores, but just as much behind the scenes: In addition to powerful IT infrastructures for our stores, warehouses and offices, we are working on innovative technologies that will make shopping even easier in the future. The ALDI Tech Hub is an important part of fulfilling this mission.
